Accessibility Statement

Introduction to SICOR Telecare El Corte Inglés

SICOR Telecare El Corte Inglés (hereinafter “SICOR”), a security and telecare service marketed within the El Corte Inglés Group, is committed to ensuring the accessibility of its website, with the aim of facilitating universal access for all individuals, regardless of their abilities, age, or personal situation.

SICOR develops its digital channels in accordance with the principles of universal accessibility, usability, and inclusive design, promoting a digital experience adapted to the needs of all users and aligned with industry best practices.

Identification data:
SICOR ALARMAS EL CORTE INGLÉS, S.L.U.
Tax ID: B19937069

Registered office: Calle Maestro Alonso, nº22, 28028, Madrid

This accessibility statement applies to the websites:

https://www.elcorteingles.es/sicor/ and https://sicorteleasistencia.com/

SICOR’s Accessibility Commitment

SICOR reaffirms its commitment to an accessible digital experience through the adaptation of its digital channels, as reflected in this statement, issued on April 30, 2026.

This commitment is framed within compliance with the current regulatory framework for digital accessibility, including standard UNE-EN 301 549:2022, Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, as well as the European Accessibility Act, Directive (EU) 2019/882 and its application in Spain in accordance with Law 11/2023.
We work to ensure that all people, regardless of their abilities, environment, or devices, can use our website. In this regard, we are committed to making our website accessible: https://www.elcorteingles.es/sicor/ and https://sicorteleasistencia.com/ in accordance with the European Accessibility Act, Directive 2019/882/EU for its applicability in Europe and in Spain according to Law 11/2023.

Compliance Status

This website is: https://www.elcorteingles.es/sicor/ and https://sicorteleasistencia.com/

Partially compliant with standard UNE-EN 301 549:2022 and with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, due to the aspects indicated below.

Inaccessible Content

Some content may not be fully accessible at present, in particular:

  • Certain images or graphic elements that may not have adequate text alternatives.
  • Some visual elements that might not fully meet contrast requirements.
  • Interactive components and dynamic content that may present limitations in keyboard navigation or use with assistive technologies.
  • Contact forms, information request forms, or contracting forms whose messages, validations, or structure may not be fully adapted to accessibility criteria.
  • Documents in PDF or other downloadable formats that may not be fully tagged for proper accessibility.
  • Likewise, certain content may originate from third parties outside the El Corte Inglés Group, over which there is no direct control regarding accessibility, without prejudice to the commitment to progressively promote accessible solutions where possible.

Preparation of this Statement

The method used for its preparation has been an internal evaluation, based on the review of the main components of the website in accordance with the accessibility criteria established in WCAG 2.2.

Observations and Contact Information

SICOR provides users with the following channels to make inquiries, report incidents, or request information related to website accessibility:

Requests for Accessible Information and Complaints

Through the indicated channels, any person may:

  • Report possible accessibility non-compliance
  • Request information regarding content excluded from the scope of the regulations
  • Request content in accessible formats
  • File complaints regarding compliance with accessibility requirements
  • Requests will be handled within a reasonable timeframe and in accordance with current regulations.

Complaint Procedure

Should the response to a request or complaint not be satisfactory, the interested party may initiate a complaint in accordance with the provisions of current accessibility regulations.

Optional Content

The website:

  • Is designed for correct viewing on desktop, tablet, and mobile devices
  • Is compatible with major current web browsers
  • Has been developed using standard technologies that allow its compatibility with assistive technologies

Commitment to Improvement

SICOR maintains a commitment to continuous improvement of the accessibility of its digital channels, progressively working on adapting its content and services, in order to offer an increasingly accessible and inclusive experience for all users.

Date of Issue and Review

This statement was issued on April 30, 2026, and will be periodically reviewed to reflect improvements made in accessibility and any applicable regulatory or technical changes.

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