SICOR teleassistance El Corte Inglés Web/App

Legal Conditions of Use

This section includes information on the conditions of access and use of this website and/or App that should be known by the user.

In compliance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the user is informed that this is the corporate web/App of SICOR teleassistance El Corte Inglés, a brand owned by SICOR alarmas El Corte Inglés, S.L. (hereinafter, “SICOR teleassistance El Corte Inglés”), whose identification details are detailed below:

SICOR alarmas El Corte Inglés, S.L.

N.I.F.: B19937069

Registered Office: C/ Maestro Alonso, No 22. 28028 MADRID

e-mail: teleasistencia@sicorasiste.com

Phone: (+34) 900 859 500

Registry data: Madrid Mercantile Registry, volume 0 / folio 0 / page M 828590

Security Company Authorized by the Ministry of the Interior, Registered in the National Private Security Registry with Nº DGP 4717.

Code of conduct and regulatory compliance: https://gruposicor.com/gobierno-corporativo/cumplimiento-normativo/

1.- Purpose of the Www.Sicorasiste.Com Portal and/or App

In our web applications and/or App we provide information about our company, and especially that relating to the products and services we offer, as well as those services that are exclusively accessible to customers registered on the SICOR teleassistance El Corte Inglés website/App.

2.- Conditions of Access and Use of this Website/App

Access to the web/App is the sole responsibility of the Users, and implies accepting and knowing the conditions of use contained therein that are in force in each access. SICOR teleassistance El Corte Inglés reserves the right to make, at any time, as many changes and modifications as it deems appropriate and necessary to these conditions of use without prior notice, therefore the User must read it carefully each time he intends to use any of the contents and services offered on the website/App, as these may have been modified.

The use of the website/App and any of its services attributes the condition of user and the acceptance without reservations of any kind, of each and every one of these conditions of use, as well as those other particular conditions that, where appropriate, govern the use of the website/App or the services linked to it.

Some services of the website/App may be subject to particular conditions that replace, complement or modify these conditions of use and that must also be accepted by users before the provision of the service in question begins. In particular, the conditions established in the DOMESTIC AND MOBILE TELEASSISTANCE SERVICE CONTRACT must be taken into account, which will be fully applicable to the service.

All the information provided by the user must be truthful. To these effects, the user guarantees the authenticity of the data communicated through the forms for registration, subscription or request for services. It will be the user’s responsibility to keep all the information provided to SICOR teleassistance El Corte Inglés permanently updated so that it responds, at all times, to their real situation. In any case, the User will be solely responsible for the false or inaccurate statements made and for the damages caused to the provider or to third parties.

If the user decides not to accept all or part of these conditions, they must refrain from accessing the website/App and using its contents or services.

2.1- Obligation to Make Correct Use of the Website/App and its Contents.

The user undertakes to make correct use of the web/App and utilities that are provided in accordance with the law, these Legal Conditions of use, the DOMESTIC AND MOBILE TELEASSISTANCE SERVICE CONTRACT, and the instructions and notices that are communicated to them.

The User is obliged to use the web/App, and all its contents, exclusively for lawful and non-prohibited purposes, which do not infringe current legislation and/or may be harmful to the legitimate rights of SICOR teleassistance El Corte Inglés or any third party, and/or that may cause any damage or prejudice directly or indirectly.

To this effect, the user will refrain from using any of the contents of the website/App for illicit purposes or effects, prohibited in these “Legal Conditions of use”, harmful to the rights and interests of third parties or that, in any way, may damage, disable, overload, deteriorate or prevent the normal use of the web/App, computer equipment or documents, files and all kinds of content stored on any computer equipment (hacking) of SICOR teleassistance El Corte Inglés, other Users or any internet user (hardware and software).

In particular, and merely by way of example and not exhaustively, the user undertakes not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of material that:

  • in any way, is contrary to, disregards or violates fundamental rights and public freedoms constitutionally recognized, in international treaties and in the rest of the legislation;
  • induces, incites or promotes criminal, denigratory, defamatory, infamous, violent actions or, in general, contrary to the law, morality and generally accepted good customs or public order;
  • induces, incites or promotes actions, attitudes or discriminatory thoughts based on sex, race, religion, beliefs, age or condition;
  • incorporates, makes available or allows access to criminal, violent, offensive, harmful, degrading products, elements, messages and/or services or, in general, contrary to the law, morality and generally accepted good customs or public order;
  • is false, ambiguous, inaccurate, exaggerated or untimely, in such a way that it induces or may induce error about its object or about the intentions or purposes of the communicator;
  • is protected by any intellectual or industrial property rights belonging to third parties, without the User having previously obtained from its owners the necessary authorization to carry out the use that it makes or intends to make;
  • violates the business secrets of third parties;
  • is contrary to the right to honor, personal and family privacy or the image of people;
  • in any way, undermines the credit of SICOR teleassistance El Corte Inglés;
  • infringes the regulations on secrecy of communications;
  • constitutes, where appropriate, illegal, misleading or unfair advertising and, in general, constitutes unfair competition;
  • incorporates viruses or other physical or electronic elements that may damage or prevent the normal functioning of the network, the system or computer equipment (hardware and software) of SICOR teleassistance El Corte Inglés or third parties or that may damage electronic documents and files stored on said computer equipment;
  • causes, due to its characteristics (such as format, extension, etc.) difficulties in the normal functioning of the service;

In accordance with the provisions above, the user undertakes to use the contents made available to users on the website/App, understanding by these, without this list being exhaustive, the texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as its graphic design and source codes (hereinafter, the “Contents”), in accordance with the law, these Legal Conditions of use, the other notices, regulations of use and instructions made known to them, as well as with morality and generally accepted good customs and public order, and, in particular, undertakes to refrain from:

  • reproducing, copying, distributing, making available or in any other way publicly communicating, transforming or modifying the contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted;
  • suppressing, manipulating or in any way altering the “copyright” and other identifying data of the reservation of rights of SICOR teleassistance El Corte Inglés, of the digital fingerprints or of any other technical means established for its recognition. The user must refrain from obtaining and even trying to obtain the contents using means or procedures other than those that, depending on the case, have been made available to them for this purpose or have been indicated for this purpose on the website/App where the contents are located or, in general, those that are usually used on the internet for this purpose, provided that they do not entail a risk of damage or disablement of the website/App, the services and/or the contents.

Specifically, the use of photographic and audio/video files of SICOR teleassistance El Corte Inglés are subject to the following conditions: Its use for commercial purposes and/or its subsequent distribution is prohibited. The images and audiovisual resources available here are for the exclusive use of the media and for purely informative purposes, provided that their origin is cited. Therefore, its use to illustrate activities, products or events of other companies is prohibited. SICOR teleassistance El Corte Inglés reserves the right to withdraw the permission to use any of these images or audio/video files when it deems that they are being used for purposes that in any way damage its interests.

Users and, in general, those people who intend to establish a hyperlink between their website and the web/App of SICOR teleassistance El Corte Inglés (hereinafter, the “Hyperlink”) must comply with the following conditions, always with prior authorization:

  • the hyperlink will only allow access to the home-page or start page of the website/App or to the specific point authorized by SICOR teleassistance El Corte Inglés, but may not reproduce them in any way;
  • a frame will not be created on the web pages of the website;
  • false, inaccurate or incorrect statements or indications will not be made about SICOR teleassistance El Corte Inglés, as well as the web pages of the site and/or App of its Products and/or Services;
  • it will not be declared or implied that SICOR teleassistance El Corte Inglés has authorized the hyperlink or that it has supervised or assumed in any way the services offered or made available on the web page on which the hyperlink is established;
  • with the exception of those signs that form part of the hyperlink itself, the web page on which the hyperlink is established will not contain any brand, trade name, establishment sign, denomination, logo, slogan or other distinctive signs belonging to SICOR teleassistance El Corte Inglés; and
  • the web page on which the hyperlink is established will not contain illicit information or content, contrary to morality and generally accepted good customs and public order, nor will it contain content contrary to any rights of third parties.

The establishment of the hyperlink does not imply in any case the existence of relations between SICOR teleassistance El Corte Inglés and the owner of the web page on which it is established, nor the acceptance and approval by SICOR teleassistance El Corte Inglés of its contents or services.

2.2.- Services Offered.

SICOR teleassistance El Corte Inglés offers the following services through the website/App, among others:

  • Information about SICOR teleassistance El Corte Inglés, its services, products and facilities.
  • Publication of the catalog of products and services offered.
  • Calculator, in order to simulate an indicative budget and arrange a visit for the analysis and real needs of the client, and to be able to present a firm offer.
  • Information on security tips and assistance.
  • Possibility of contacting SICOR teleassistance El Corte Inglés to request information, make a suggestion or submit a job application.
  • Registration as a user of the web/App, to have access to its different functionalities, products and services that are available to you as a registered customer, such as access to monthly billing, access to images and recordings, connect or disconnect the security system, etc.

2.3.- Industrial and Intellectual Property Rights

The user undertakes to respect the industrial property rights of SICOR teleassistance El Corte Inglés. The use or the granting of access to the website/App does not imply the granting of any right over the brands, trade names or any other distinctive sign that is used therein.

The user may download the website/App on their terminal as long as it is for private use, without any commercial purpose, so they may not exploit, reproduce, distribute, modify, publicly communicate, assign, transform or use the content of the web/App for public or commercial purposes.

Likewise, the contents are intellectual property of SICOR teleassistance El Corte Inglés, without any of the exploitation rights or any others that exist or may exist on said contents being understood as assigned to the user, by virtue of what is established in these Legal Conditions of use, beyond what is strictly necessary for the correct use of the website/App.

2.4.- Duration of the Service

SICOR teleassistance El Corte Inglés does not guarantee the availability and continuity of the functioning of the website/App. When this is reasonably possible, prior notice will be given of interruptions in the functioning of the website/App. SICOR teleassistance El Corte Inglés also does not guarantee the usefulness of the website/App for carrying out any specific activity, nor its infallibility.

Access to the web/App has an indefinite duration; however, SICOR teleassistance El Corte Inglés reserves the right to suspend access without prior notice to users who, in its opinion, fail to comply with the rules of use of its web page/App and exercise the appropriate legal measures. In addition, SICOR teleassistance El Corte Inglés reserves the right to restrict access to some sections of the web/App to the general public, limiting it only to specific users or groups of users through the delivery of an access password for which they will be responsible.

2.5.- Exclusion of Liability

SICOR teleassistance El Corte Inglés makes its best effort to avoid any error in the contents of the web/App.

SICOR teleassistance El Corte Inglés excludes any liability for damages of any nature eventually derived from:

  • The interruption of operation or the lack of availability of access to the web page/App.
  • The privacy and security in the use of the web/App by the User, and/or the non-consented access of unauthorized third parties.

3.- Use of Cookies

SICOR teleassistance El Corte Inglés may use cookies to facilitate navigation on its web/App and to know the user’s preferences, allowing their recognition. However, the user may configure their equipment to accept or not the cookies they receive according to the instructions contained in our Cookies Policy.

4.- Protection of Personal Data

In compliance with the provisions of Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, as well as with Organic Law 3/2018, of December 5, on the Protection of Data and Guarantee of Digital Rights (hereinafter, LOPDGDD), all users who provide or are going to provide their personal data will be informed in advance, in accordance with the provisions of the aforementioned regulation.

Personal information will be collected through the forms available on the website/App. By marking the corresponding box or checkbox, the user expressly and freely accepts that their personal data will be processed for the purpose for which it is requested. For more information, the User can consult our Privacy Policy.

5.- Legislation and Jurisdiction

The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the Courts and Tribunals of the user’s place of residence, provided that they reside in Spain, and to those of Madrid capital in any other case.

These General Conditions are governed by Spanish law.

SICOR alarmas El Corte Inglés, S.L. All rights reserved.

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