Ongoing support for family members and caregivers
Through SICOR Teleassistance by El Corte Inglés, family members and caregivers can rely on continuous support 24 hours a day, 7 days a week. A service that not only helps in emergency situations, but also provides daily support to manage and coordinate any need related to the user’s wellbeing.
What the support channel offers
Our support channel is available at all times, providing fast and effective responses to answer questions, coordinate emergencies, and closely monitor the user’s health status. An essential resource for caregivers who need ongoing support to ensure appropriate care.
Information on the user’s status
Check your loved one’s status in real time, either via the app or by contacting the monitoring centre. You will receive updates on the user’s wellbeing and will be able to address any needs immediately.
Medication and medical appointment reminder schedules
The app allows you to set reminders for taking medication, medical appointments, therapies, and other healthcare commitments. This helps maintain the user’s daily routine without the risk of forgetting any important step.
Psychological and social support
Caregivers and family members can also rely on the support of mental health and social work professionals, who provide psychological guidance to manage anxiety, stress, or any other issue related to caring for older adults or dependent persons.
Consultations with doctors and nutritionists
Access telephone medical consultations and nutritional advice. Our family doctors and specialist nutritionists provide professional support to address any medical questions, adjust treatment plans, and ensure the user’s overall wellbeing.
Emergency coordination
In emergency situations, our team of professionals will act quickly, activating the necessary protocols and contacting the emergency services if required. The monitoring centre is available 24 hours a day to coordinate and manage any type of urgent situation.
Resolving questions and administrative procedures
Our monitoring centre also helps resolve questions related to administrative procedures or requests. We provide guidance on how to carry out processes and formalities related to the care of older adults and dependent persons.
Benefits for the family
The SICOR Teleassistance by El Corte Inglés service not only provides security for the user, but also eases the emotional burden on family members and caregivers. It offers peace of mind, support in managing care, and a direct communication channel with professionals to deal with any situation.
How to contact us and opening hours
You can contact us at any time via our telephone channel or through the app available on Google Play and the App Store. Support is available 24 hours a day, every day of the year, to answer any questions or manage emergencies.
