SERVICE START
Why is the SICOR Teleassistance El Corte Inglés Service the Best Option?
Because our Teleassistance Service takes care of what really matters to you, “Your family”, as El Corte Inglés has always done, through a personalized, reliable and top-quality service.
Are there any Necessary Requirements to Contract the Service?
There is no requirement or documentation to request it. In a simple way you can contact us, by phone, through email or our form in our contact section.
Is it necessary to have a telephone line contracted at home?
It is not necessary; our technological devices are equipped with a mobile line, at no cost to the customer, regardless of the number of calls made.
If I contract the service on a day other than the first of the month, do I have to pay for the entire month?
Once we collect the data from the socio-health record and activate the equipment, we begin billing. Therefore, you will pay the proportional part of the remaining month.
From the time I request the service, how many days does it take to have it up and running?
Once the messaging service delivers the Kit to the home, we will contact you to provide instructions on the connection and operation, in less than two business days.
In which regions do you provide the service?
In all regions of Spain.
Is a technician needed at home for installation?
Our Teleassistance Kit is self-installable in a very simple way. Our Technical Support team will provide the necessary instructions.
If my data changes, should I communicate it?
Any change that occurs in medication, health status, address, resource telephone numbers, or any other information provided previously must be reported to us through the alarm.
OPERATION
What Does the Telecare Kit Include?
A central unit, with a highly amplified speaker and microphone, a smart speaker that activates calls by voice, a button in the form of a pendant or bracelet, an App for the user and an App for family members. If desired, a SOS smart watch.
Do both the Bracelet and the Pendant Have a Microphone through which You Can Speak?
The button, remote control unit, serves as a control to activate the central unit and the voice activator through which you speak with the emergency center.
What is the best location for the central unit and the voice activator?
Ideally, they should be located in the rooms where the person spends the most time, for example, in the living room and bedroom.
Can I use the button outside the house?
The button activates the devices that are inside the home for communication through them, so we could not communicate outside the home. But for this you will have the App that works anywhere.
Can I shower with the button? And sleep with it?
The button has internal insulation allowing it to get wet. At night, to avoid false alarms, it is advisable to have it at hand on the headboard of the bed or on the nightstand.
Can I ask for help on the street?
Yes, from anywhere through the SOS smart watch and from the App installed on the personal mobile phone. Simply pressing a button will make a direct call to our emergency center.
What if I press it by accident?
Nothing happens, we will take the opportunity to greet each other and talk for a while.
SERVICES
Do You Attend to all the Elderly People who Live in the Home?
Yes, additionally each person can have their own SOS smart watch and/or an emergency button.
How many medical telephone consultations can be made? Do you have to wait to speak with a doctor?
Medical telephone consultations are carried out with a Family Doctor. The number of consultations is unlimited. They can be done 24 hours a day, every day of the year. Contact with the doctor is immediate.
Do you call to remind me of a medical appointment or medication intake?
Whenever you request a reminder, your personal assistant will be in charge of notifying you of medication intakes, medical appointments, therapies, diagnostic tests, administrative procedures…
Do you maintain regular contact with users?
The Personal Assistant assigned to the user will contact them by telephone to carry out a follow-up and detect possible needs with a pre-established periodic contact.
What are the Psychological and Social telephone consultations?
This is a service of guidance and information on emotional and social aspects by our professional Psychologists and Social Workers. These consultations can also be requested by family members, to make inquiries about the users.
If I have an emergency outside the house, how do you know where I am? Can my family know?
In case of emergency, through the App and the SOS smart watch we can locate you to guide you, inform the family or pass a medical notice to emergencies. Additionally, your family members can see your location from their own App.
Can the family indicate safe areas where the user can move?
This function is very useful to keep track of people who begin to show memory loss. Family members, from their exclusive App, will be able to create safe areas through which the user can move, in case of crossing them, a signal is received at the emergency center from where the family members will be notified.
VACATIONS AND ABSENCES
Do I have to notify you of absences from home?
Whenever you leave for more than 48 hours, you must notify us by any of the means.
Can I take it to my second residence?
As it is a device that has an integrated SIM card, you can take it to your second residence or to the home of a family member where you spend seasons. You simply have to inform us in advance to update the data of the second home.
Do I pay anyway if I am away from home?
If the absence is for a maximum of three months, the cost of the first would be assumed by the client and the following two by SICOR teleasistencia El Corte Inglés.
EMERGENCY CARE
If I fall and cannot get up, what do I do?
You can contact the Emergency Center through the App, the central unit, the emergency button or simply saying aloud “HELP ME, HELP ME”. If you have the SOS smart watch, an automatic communication will be established.
What happens if I press the alarm and cannot speak?
The moment you press the alarm and we do not hear you, we will notify your family members and emergency resources.
In case of emergency, who do you notify?
We alert, depending on the need, medical emergency services, ambulances, firefighters, security forces. In parallel, we inform family members and personal resources provided previously.
TECHNOLOGY
What happens if the terminal stops working and I cannot communicate through it?
In case of not being able to contact us through the alarm system, you can call us by phone at 900 29 30 49 or send us an email to teleasistencia@sicorasiste.com.
What happens if the power goes out?
The control unit has an internal battery for these situations, the service being covered while the incident lasts.
In the event that a device breaks down or suffers a breakdown, do I have to pay for it?
The devices will be replaced at no cost, provided that it is verified that the incident is not due to misuse.
END OF SERVICE
How do I request the end of the service?
You can communicate it to us directly through the alarm system, if you prefer you can call us by phone at 900 29 30 49 or send us an email to teleasistencia@sicorasiste.com.
In case of cancellation, do I have to pay for the whole month?
Like the registration, you will only pay for the days of the month you enjoyed the service.
What do I have to do with the devices when I notify the cancellation of the service?
Once the cancellation has been notified, you will receive an email with the data of the devices to be returned. You must deliver them to the Customer Service area of the El Corte Inglés center nearest to your home.